Jadyn Kellan

Hi, I’m Jadyn. Welcome to Gray Area Gallery. The gray area in my life has always been ITSM, so I decided to create a blog around tech topics to help me and my audience expand their knowledge in this field.

When I say IT Service Management (ITSM), I am referring to all the activities involved in the design, production, monitoring and maintenance of the IT service lifecycle. ITSM software exists to help ensure that IT services are delivered in a timely, reliable and cost-effective manner.